Service Corporation International (SCI)

  • Corporate - Records Quality Specialist

    Job Locations CA-BC-Burnaby
    Requisition ID / Numéro de l'offre
    # of Openings / Nombre de postes
    Category / Catégorie d'emploi
    Administration and Clerical
    Time Type
    Location Name or Address : Postal Code
    V5G 3M1
  • Overview & Responsibilities / Aperçu et responsabilités


    Audits and reviews records for consistency, accuracy and clarity. Applies proven problem-solving skills to reconcile discrepancies between multiple record sources. Discerns when immediate feedback is necessary in order to avoid costly mistakes. Creates reports for upper management to monitor trends and identify gaps in processes vs. execution. Assists with project closeout tasks as needed. Performs high-quality, heavily detailed work with accuracy and efficiency on a daily basis. Maintains professionalism when interacting with team, location staff and other organizational groups.



    Audit/Quality Assurance Support

    • Audit folders reconciled by team members to confirm that all pertinent information has been reviewed and updated accurately in spreadsheets
    • Review spreadsheets for typographical, formatting or procedural errors
    • Audit scanned documents in electronic system against requirements
    • Track property inventory changes and update reports accordingly
    • Ensure document processes have been completed accurately
    • Assist with training/onboarding of new team members to ensure consistent work practices
    • Provide status reports to Project Manager to summarize audit findings
    • Contribute to weekly meetings by updating and addressing quality metrics
    • Prepare spreadsheets for processing, removing unnecessary information and formatting styles
    • Identify opportunities to streamline tasks associated with daily work functions

    Project Support

    • Review multiple data fields including name, address, date and other critical information for completeness and accuracy
    • Utilize superior attention to detail to identify variances in location records including ownership,
      dates and transfers
    • Assist with property verification walks with location maintenance representative
    • Work with the other departments to ensure database updates are correct and correctly linked
    • Assists in creating and implementing improvement solutions to existing processes as well as corporate driven policies and procedures related to field operations
    • Works with group leadership to complete high priority projects and interacts with other corporate departments to manage data flow and deadlines

    Support Operations Management

    • Backfill for Senior Records Information Specialist when necessary 
    • Assists Project Manager with analyses and spreadsheet (Excel) preparation
    • Assists in defining, measuring and tracking key performance indicators to drive and support the document team

    Requirements & Qualifications / Exigences et qualifications


    • High school diploma or equivalent; Bachelor’s degree in Business, Accounting or Finance or relevant field of study preferred


    • A minimum of 4 years applicable work experience in area requiring strong attention to detail (e.g., experience auditing contracts and financial records), metric reporting and data analysis
    • Lean Six Sigma experience a plus

    Knowledge, Skills & Abilities:



    • Strong problem solving abilities
    • Proficiency in Microsoft Word, Excel, PowerPoint and Outlook
    • Highly detail-oriented with a careful eye for quality control and presentation of work
    • Ability to travel 50%
    • Intermediate Excel skills (complex formulas, pivot-tables, v-lookups and other intermediate
    • Self-motivated and driven to produce results within tight deadlines and with maximum quality
      within allowed time constraints
    • Advanced verbal and written communication skills, including the ability to create presentations
      and speak in front of groups
    • Knowledge of Funeral and/or Cemetery field operations preferred



    Work Environment
    When considering the work environment associated with this job, the following factors will apply:

    • Shared workspaces in close proximity to coworkers
    • Professional dress is required

    Work Postures
    When considering the work postures associated with this job, the following factors may apply:

    • Frequent, continuous periods of time standing, up to 6 hours per day
    • Sitting continuously for many hours per day, up to 6 hours per day
    • Climbing stairs to access buildings frequently

    Physical Demands
    When considering the physical demands associated with this job, the following factors may apply:

    • Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers
      and phone usage
    • Ability to ascend/descend step-ladders to retrieve files from ground floor and top shelves of vaults, often in tight spaces
    • Ability to move bankers boxes of files (~50lbs)
    • Keen vision (with or without corrective lenses) required to read historical documents/images (paper & electronic) and obtain key pieces of information, transcribing them accurately into electronic spreadsheet

    Work Hours
    When considering the work hours associated with this job, the following factors may apply:

    • Working beyond “standard” hours as the need arises

    SCI Overview / Vue d'ensemble

    Who we are. What we do.


    We’re more than North America’s largest provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work. We are more than 20,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe.


    We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. We believe creating meaningful ways to pay tribute to a loved one begins with compassion and is shaped by the understanding that each life is truly unique. For us, there is no greater responsibility than honoring and preserving the story of one’s life.


    Benefits Options:

    • Health benefits (medical, dental, vision, life)
    • 401K Retirement Savings Plan with company match
    • Vacation and sick time
    • Tuition reimbursement
    • Funeral discounts, and more

    SCI offers advanced on-line training resources, career advancement opportunities in the largest organization in the industry, attractive benefits, and a wonderful community to serve with plenty of culture and personality. For additional information regarding our company, please visit our corporate site at


    As used herein, “SCI” refers to Service Corporation International and its affiliated companies.


    Equal Opportunity Employer, M/F/D/V

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